What things spring to mind when you think of International Recruitment?
It’s likely cost vs return on investment (ROI), time taken to hire, difficulty in obtaining a visa, do they have the skills, will they fit in, and how long will they stay.
That’s why, Skilled Migration Group researched and compiled case studies from previous and current International Recruitment and Migration Services Provided By Skilled Migration Group, so that you can see for yourself the real world answers to these questions.
International Recruitment and Migration Services Provided By Skilled Migration Group Case Study 01
Executive Summary:
Average length of service 10 years, many still employed by the same Australian Caterpillar Dealer.
The International Recruitment of Caterpillar Dealer Trained Heavy Equipment Mechanics has been an outstanding success for this Australian Caterpillar Dealer.
ROI – Substantial
The Australian Caterpillar Dealer’s Group Human Resources Manager had this to say:
“Even with the dealership employing over 300 Apprentices and constantly looking at ways to up skill its workforce and employ locally, the company still faced chronic understaffing and went down the path of recruiting from overseas due to the inability to find appropriate staff in Australia.
Although some of our supervisors may have been apprehensive at first due to some prior perceptions, they have had fantastic experiences with the process and it has allowed them to expand their training programs and pass on further skills to local younger and mature aged apprentices and trainees.
The dealership managers have been very impressed with the Highly Skilled CAT Trained Overseas workers that are being supplied by Dennis’s company, and in fact have promoted leading hands and supervisors that were originally employed from overseas as heavy equipment mechanics.
The International Recruitment service provided has proved to be successful Domestically, Nationally and Internationally, it has removed a huge headache for the Caterpillar Dealerships.”
Client:
One of the world’s largest Caterpillar Dealers.
Country:
Australia.
The Problem:
Due To Skills Shortages The Australian Caterpillar Dealer Was Unable to Train, Upskill or Recruit Sufficient Numbers of Caterpillar Dealer Trained Mechanics and Technicians in Australia To Meet Demand in Their Component Rebuild Centre.
Proposed Solution:
Recruit 20 highly skilled and experienced Caterpillar Dealer trained heavy equipment mechanics and technicians globally that are suitable to work in Caterpillar Dealer Component Rebuild Centres in Australia. Apply for and obtain Australian working visas for the mechanics and technicians and deploy them into the Caterpillar Dealer’s Australian Operations.
The Australian Caterpillar Dealer while it had placed a purchase order for 20 Caterpillar Dealer Trained Heavy Equipment Mechanics – Actually selected and hired 22, due to being so impressed with the standard of the candidates being interviewed and deciding to expand the initial recruitment project.
Interview Timeline:
Time taken from order placement to client interview – 6 weeks
Country Recruited From:
The Philippines
Who Did The Cat Dealer Send To Conduct Interviews:
The Australian Caterpillar Dealer sent a team of 4 to conduct face to face interviews – The Group Head of Technical Training, The Group Equipment Assembly Manager, The Workshop Manager of their Largest Branch and the Group Human Resources Manager.
Collectively there was over 90 years of Caterpillar Dealer Experience that conducted the technical and selection interviews.
Offer Timeline:
Time taken from presentation of offer of employment to acceptance of offer – 48 Hours
Nomination Timeline:
1st stage of the Australian Working Visa Process – Time taken from nomination lodgement to nomination approval – 4 days
Visa Timeline:
2nd stage of the Australian Working Visa Process – Time taken from visa lodgement to visa approval – 18 days
Arrival:
Time taken from visa approval until arrival in Australia and commencing work at the Caterpillar Dealership – 20 days
Family:
The 22 workers were initially deployed without their families, their families joined them in Australia at a later date.
The Numbers
Commenced employment with the Australian Caterpillar Dealer
Average number of years worked at the Australian Caterpillar Dealer after hiring
ROI for the Australian Caterpillar Dealer was excellent
What International Recruitment And Migration Services Were Provided?
International Recruitment:
The 22 candidates were sourced from industry connections and directly targeted sourcing – no job advertising of the positions were placed in the country targeted.
Immigration Assistance:
Nomination preparation and lodgement for 22 applicants, primary applicant visa preparation and lodgement for 22 applicants.
Deployment Services:
Arrange flights, in country meet and greet, sourcing, rental and furnishing of accommodation, cultural awareness and local familiarisation briefings. Follow up support provided as required.
Candidates Backgrounds
Previous Working History:
Candidates were a mix of Caterpillar Dealership apprenticeship trained mechanics, mechanical engineering degree qualified, Caterpillar Cadet Engineers, and some were from the Cat Think Big Program.
Candidates were tested on their knowledge of Caterpillar Dealer systems and processes, the use of reusability guides, use of Caterpillar Service Information System, dis-assembly procedures, their knowledge of contamination control, re-assembly procedures and testing of components.
Starting Work In Australia:
The candidates were warmly welcomed into the Australian Caterpillar Dealers component rebuild centre – and quickly they became integral in the rebuilding to Cat standards, of large surface mining equipment components.
A point of note is that the manager of the component rebuild centre presented a personal opinion that they felt the very high standards the Australian Cat dealer had in the CRG would be very difficult for someone that was not trained in Australia to just step in and meet, without considerable time and effort from the supervisors and trainers.
However, that same manager, within one week of the candidates starting work in his CRG, had 100% changed his opinion, and he became the biggest supporter of International Recruitment of Caterpillar Dealer trained mechanics because of the high standards, great work ethic and the ability to deliver successful outcomes time after time in the process driven CRG that he managed.
It was nothing short of remarkable and was huge praise indeed for the Internationally Recruited Caterpillar Dealer Trained heavy equipment mechanics, and the recruitment team that pulled it all together.
Are The Candidates Still Employed:
Many candidates are still employed by the same Australian Caterpillar dealership, the average length of service for these candidates was 10 years with one of the world’s largest Caterpillar dealers.
Return On Investment:
Average length of service 10 years, many still employed by the same Australian Caterpillar Dealer.
The International Recruitment of Caterpillar Dealer Trained Heavy Equipment Mechanics has been an outstanding success for this Australian Caterpillar Dealer.
ROI – Substantial
Candidate Feedback:
We contacted the deployed Caterpillar Dealer Trained Heavy Equipment Mechanics that were deployed into the component rebuild centre and we asked for their comments and feedback as part of our quality assurance procedures and to help fine tune the process
They said that while they were very grateful for the chance to work at the Cat Dealer in Australia, they felt that they could be of additional value if they were also utilised in other parts of the Cat dealers business.
We are proud to say that the Cat dealer took that feedback onboard and the International Recruitment program was rapildy expanded into other areas such as the engine rebuild facilty, equipment assembly, preventative maintenance, and general bay work througout two states in Australia.
What had started out as a project to recruit 20 Caterpillar Dealer Trained Heavy Equipment Repair Mechanics, evolved into providing proven solutions to the skills shortages the Australian Caterpillar Dealer previously faced.
Caterpillar Dealer Feedback:
The Australian Caterpillar Dealer’s Group Human Resources Manager had this to say:
Even with the dealership employing over 300 Apprentices and constantly looking at ways to up skill its workforce and employ locally, the company still faced chronic understaffing and went down the path of recruiting from overseas due to the inability to find appropriate staff in Australia.
Although some of our supervisors may have been apprehensive at first due to some prior perceptions, they have had fantastic experiences with the process and it has allowed them to expand their training programs and pass on further skills to local younger and mature aged apprentices and trainees.
The dealership managers have been very impressed with the Highly Skilled CAT Trained Overseas workers that are being supplied by Dennis’s company, and in fact have promoted leading hands and supervisors that were originally employed from overseas as heavy equipment mechanics.
The International Recruitment service provided has proved to be successful Domestically, Nationally and Internationally, it has removed a huge headache for the Cat Dealerships.