Skilled Migration Group Limited is committed to achieving total customer satisfaction through vigorous innovation, constant improvement of its business processes and effective services, which as a minimum standard, must always meet the expectations of our customers. To achieve this aim of satisfaction, the company maintains a Quality Management System conforming to the applicable requirements of:

ISO 9001:2015

Skilled Migration Group Limited policy is to maintain a practical but comprehensive Quality System based on its stated commitment to customer satisfaction and continuous improvement. It will continuously aim to enhance both internal and external processes, applications and development of the Quality Management System.  In the event of any genuine customer dissatisfaction, we undertake to take appropriate and timely action to correct any aspect of our service process.

Skilled Migration Group Limited staff shall be encouraged and empowered to participate in quality improvement activities through teamwork and focused task groups. All staff shall have individual responsibility for understanding and applying this Quality Policy in the performance of their tasks.

Company Management is fully committed to their Quality Policy through active participation in quality improvement activities and leadership by example. As part of our corporate vision, we undertake to review this policy and identify opportunities for continuous improvement to our Quality Management System, our work culture, our staff and our processes.  

General Manager

21st May 2024